Refund Policy

Last Revised: December 13, 2026

1. Our 7-Day Promise

We confidently offer a 7-day window for refunds to any first-time user who is not completely satisfied with the streaming quality.

To be eligible for a refund:

• You must be purchasing a WizzTV plan for the very first time.
• Your official refund request must be sent within exactly 7 days of your payment.
• Your account history must show no violations of our usage terms.
• This applies to all standard consumer plans (1 to 12 months).

2. Processing Exceptions

We absolutely cannot process a refund under the following circumstances:

• Requests completely outside the 7-day grace period.
• Subscription renewals (the guarantee only covers your first payment).
• Accounts banned for prohibited activities or rule breaking.
• Evidence of account sharing across unauthorized locations.
• Buffering caused by your own internet speeds or incompatible hardware.
• Changing your mind after the refund period has passed.
• Reseller panel credits (these are subject to different rules).

3. How to Request a Return

If you meet the criteria and wish to get your money back:

1. Send a direct email to [email protected].
2. Include your original order number and account email.
3. Briefly explain why the service did not meet your expectations.
4. Wait for our billing team to review your case (usually 24-48 hours).

4. Refund Timeframes

After we authorize your return:

• We will execute the reversal within 3 to 5 business days.
• The funds will be routed directly back to the card or wallet you paid with.
• Your bank may take an additional 5-10 working days to post the funds.
• An automated confirmation email will be sent once the process is complete.

5. Partial Returns

We strictly do not issue partial credits for:

• Any unused time left on an active subscription.
• Terminating a long-term plan before its expiration date.
• Switching from an annual plan down to a monthly plan mid-cycle.

6. Canceling Your Plan

You hold the right to cancel your service whenever you choose:

• Canceling ensures you are not billed for the following cycle.
• Your line will remain fully active until the current paid period ends.
• No money is returned for the remaining days unless you are within the 7-day window.
• Direct all cancellation requests to [email protected].

7. Trial Offerings

When free testing periods are available:

• They are strictly limited to new users evaluating the service.
• We allow a maximum of one trial per IP address and household.
• You must cancel before the trial concludes to prevent being billed.
• Failure to cancel will result in an automatic charge for a premium plan.

8. Resolving Tech Problems

Before asking for a refund regarding drops or buffering:

• Please reach out to our dedicated 24/7 support agents.
• The vast majority of playback issues are fixed within minutes.
• Claims citing technical failure are reviewed individually.
• We reserve the right to add free days to your account for minor disruptions.

9. Wholesale/Reseller Terms

Partner accounts follow a distinctly different structure:

• Purchased wholesale credits are entirely non-refundable.
• Consult your dedicated account manager for specifics.
• Large-scale credit buys are final and cannot be reversed.

10. Financial Disputes (Chargebacks)

Crucial details regarding payment disputes:

• Always communicate with our staff before calling your bank.
• Filing a blind chargeback will permanently suspend your account.
• Our team is highly responsive and will fix any duplicate billing errors fast.
• Fraudulent disputes will result in a global network ban.

11. Policy Modifications

WizzTV retains the right to update these refund rules at any time. New terms take immediate effect once published here. Continuing to use our network implies your agreement to the updated rules.

12. Reach Billing

If you need to submit a claim or ask a billing question:

• Email Line: [email protected]
• Format: Include "Refund Request" and your Order ID in the subject.
• Estimated Reply: 24 to 48 hours.